![]() Please uninstall the printer driver from root level and download the full feature softwareġ.) In Windows, search for and open Programs and featuresĤ.) In Windows, search for and open Devices and printersĥ.) In the Devices and Printers windows look for your HP printer. I have gone through your Post and would like to help The IP address will be copied under Port Name. >Touch on the wifi icon ((i)) on the printer, and take down the IP addressĪ. If a screen prompts you to make your printer the default printer, click Yes.Ĭonnect the printer to TCP/IP port- follow the below instructions.If a screen prompts you to turn on printer updates, click Yes.If there is a connection problem, follow the instructions in HP Print and Scan Doctor.If your printer in not in the list, turn it off and on, and then click Retry.Once HP Print and Scan Doctor opens, click Start, and then select your printer.Run HPPSdr.exe from the download location on your computer.Use HP Print and Scan Doctor to check connectivityĭownload a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions. HP recommends plugging the printer directly into a wall outlet. Reconnect the power cord to the printer.Plug the power cord back into the wall outlet.Unplug the power cord from the wall outlet.With the printer turned on, disconnect the power cord from the rear of the printer.
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